Refund Policy

ROBIVEXE operates as an enterprise B2B intelligence and discovery platform for physical automation. Because our engagements involve complex operational analysis, custom engineering recommendations, and physical hardware deployment, our policies differ from standard retail or software-as-a-service structures.

1. Informational Engagements

Initial interactions through the ROBIVEXE platform, including the submission of operational requirements and the generation of preliminary automation readiness reports, are currently provided as informational business development services. As no direct financial transaction occurs during this phase, refund requests are not applicable.

2. Enterprise Subscriptions & Software

For organizations that proceed to utilize premium fleet management, performance intelligence, or ongoing optimization software layers, the terms of cancellation and pro-rated refunds will be strictly governed by the specific Master Services Agreement (MSA) or software licensing contract signed between ROBIVEXE and the client organization.

3. Hardware & Integration Services

Any procurement of physical robotic systems (e.g., AMRs, robotic arms, vision systems) or deployment services arranged through the ROBIVEXE network are subject to the specific terms, warranties, and return policies of the original equipment manufacturer (OEM) and the contracted systems integrator.

ROBIVEXE does not independently offer "money-back guarantees" or accept physical returns for third-party industrial hardware.

4. Dispute Resolution

Any financial disputes regarding enterprise services provided directly by ROBIVEXE must be initiated in writing to our support team within 30 days of the disputed invoice date.

5. Contact Information

For inquiries regarding enterprise contracts, billing, or specific service level agreements, please contact your designated account representative or email support@robivexe.com.